发货政策

# Shipping Policy

## 1. Processing Time
All orders are processed within 1–2 business days (Monday – Friday, excluding public holidays). For large wholesale orders, processing time may extend to 3–5 business days. You will receive a confirmation email with tracking information once your order has been shipped.

## 2. Shipping Carriers
We partner with trusted logistics providers to ensure reliable delivery across Malaysia:

## 3. Shipping Coverage
We currently ship to all addresses within Malaysia, including:

- Peninsular Malaysia (West Malaysia)
- East Malaysia (Sabah, Sarawak, and Labuan)

*Note: Delivery to remote areas may require additional transit time.*

## 4. Shipping Rates
Shipping costs are calculated automatically at checkout based on:

- Destination address
- Total order weight and dimensions
- Selected shipping method

For wholesale orders, free shipping may be available for orders above a certain amount (as displayed at checkout).

## 5. Estimated Delivery Time

| Region | Estimated Delivery |
|--------|-------------------|
| Peninsular Malaysia | 2–5 business days |
| East Malaysia | 5–10 business days |

*Note: Delivery times are estimates and may vary due to courier schedules, weather conditions, or peak periods.*

## 6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your shipment directly through the courier's website or contact us for assistance.

## 7. Contact Us
For any shipping inquiries, please contact:

- **Email:** Kitcatech@outlook.com
- **Phone:** +60 11-2968 5462
- **Business Hours:** Monday – Friday, 9:30 AM – 6:30 PM (GMT+8)