# Shipping Policy
## 1. Processing Time
All orders are processed within 1–2 business days (Monday – Friday, excluding public holidays). For large wholesale orders, processing time may extend to 3–5 business days. You will receive a confirmation email with tracking information once your order has been shipped.
## 2. Shipping Carriers
We partner with trusted logistics providers to ensure reliable delivery across Malaysia:
## 3. Shipping Coverage
We currently ship to all addresses within Malaysia, including:
- Peninsular Malaysia (West Malaysia)
- East Malaysia (Sabah, Sarawak, and Labuan)
*Note: Delivery to remote areas may require additional transit time.*
## 4. Shipping Rates
Shipping costs are calculated automatically at checkout based on:
- Destination address
- Total order weight and dimensions
- Selected shipping method
For wholesale orders, free shipping may be available for orders above a certain amount (as displayed at checkout).
## 5. Estimated Delivery Time
| Region | Estimated Delivery |
|--------|-------------------|
| Peninsular Malaysia | 2–5 business days |
| East Malaysia | 5–10 business days |
*Note: Delivery times are estimates and may vary due to courier schedules, weather conditions, or peak periods.*
## 6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your shipment directly through the courier's website or contact us for assistance.
## 7. Contact Us
For any shipping inquiries, please contact:
- **Email:** Kitcatech@outlook.com
- **Phone:** +60 11-2968 5462
- **Business Hours:** Monday – Friday, 9:30 AM – 6:30 PM (GMT+8)
Memuat
